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Frequently Asked Questions - Preventing Medication Errors
- What is the Cost?
We offer both FREE and PAID services. Please review the pricing models to understand
the limitations of each option. In order to gain access to any services, either FREE or PAID, you will need to REGISTER for a Free profile. Once you
create a profile, our clinical pharmacists will be able to answer your medicine questions, review your medication list, and prevent medication errors.
- What is a CapsulCall™ - Clinical Pharmacists Answer Medicine Questions
A CapsulCall™ allows you to ask licensed and board certified clinical pharmacists any medicine questions you may have. The CapsulCall™ services
were created to allow our clinical pharmacists to review medication lists, answer medicine questions, and prevent medication errors.
- What is a CapsulCard™ - Durable Medication List
A CapsulCard™ is a durable medication list which your
physician (health care provider) name, pharmacy information,
allergies, and medicine information are printed on the surface. These
cards act to inform clinical pharmacists, physicians, specialists, caregivers, family
members, and/or emergency personnel of your medicine information to
help prevent medication errors. Our clinial pharmacists will review your medication list to answer
your medicine questions, and prevent medication errors.
- What do I receive in my CapsulCard™ shipment?
We understand your need to discretely store your medication list. In addition,
some of our customers are unable to read smaller sized text. To meet
these needs, we include a cardholder and magnifying card in the
shipment with your CapsulCard. Not all customers will desire
cardholders and magnifying cards. During the ordering process, you
may choose to opt out of receiving the card holder and magnifying
card.
- How can I begin my CapsulCall™ and order a CapsulCard™?
Create a secure profile by clicking REGISTER on the top right or on a ‘Create Your
CapsulCard’ or ‘Ask Our Pharmcists’ link within the website. After you confirm the
information in your profile, click the link at the bottom of the page
to enter in your medication list.
If you choose to create your medication list later, you can log-out
after creating your profile. If you are in the middle of completing
your medication list, you can ‘save your cart’ and
log-out. You can order your CapsulCard™ at anytime, by logging
into the website and clicking on ‘Create Your Capsulcard’
link in your profile.
We allow your user profile to be stored on our HIPAA-secure server
free of charge. You can maintain or update your profile as needed at
no charge. You will only be charged when you order a
CapsulCard™ on a Per Card basis. Customers with subscriptions
will only pay to initiate the subscription and have unlimited
personal cards and calls (for customer listed on user profile only) until the
subscription expires.
- How can I re-order a CapsulCard™?
If you are attempting to re-order your CapsulCard™, you can
either:
- Click on ‘View My Ordered Medication List’ under My
Account. This screen will summarize your previous CapsulCard™
orders. You can click on the link ‘Reorder my
CapsulCard™’ at the bottom of the Medication List you
would like to reorder. You can then modify or update this list to
reflect your most up-to-date medication regimen. This will aid in preventing medication errors.
- Click on ‘Create Your CapsulCard™’ under My
Account. This will allow you to create a new Medication List.
- How do I add medications to my Medication List?
Under ‘Select your Medication’, begin to type in the
Brand or Generic name of the medication in the space below. The
drop-down list will display potential medications that match what you
have typed. You can click on the item in the list that accurately
reflects your medication. If no appropriate option exists, you can
use the available space to type in the full name of your medication.
On the following page, indicate your dose and medication
instructions.
*Note: If your medication name or instructions are long, the
text size on your printed card may be reduced to fit all of the
entered information on the card.
- What are the CapsulCard™ plan options?
You enter in your health information (physician name, pharmacy
information, allergies, medication regimen) once and the information
is maintained on our HIPAA-secure server. You can maintain your
profile and update your information as needed to make sure your medication list is up to date.
Option 1: FREE (EMR, 1 CapsulCall™ a month)
Option 2: $15.00 (EMR, 3 CapsulCall's™ a month, 1 CapsulCard™)
Option 3: $60.00 (EMR, Unlimited CapsulCall's™, Unlimited CapsulCards™, in a 6 Month Period-cards for
customer listed on user profile only)
- Is there an extra fee for maintaining my profile?
No. We allow your user profile to be stored on our HIPAA-secure
server free of charge. You can maintain or update your profile as
needed at no charge. You will only be charged when you order a
CapsulCard™ on a Per Card basis. Customers with subscriptions
will only pay to initiate the subscription and have unlimited
personal cards and calls (for customer listed on user profile only) until the
subscription expires.
- How secure is my information on your server?
Our information is stored on a HIPAA-secure server. Please review the
Ncapsul, Inc Privacy Policy for more information on our privacy
practices.
- How long does it take for my a CapsulCard™ to be
shipped?
Our goal is to process all orders within 72 hours of receipt and ship
within 5 business days of receipt. Orders are processed and shipped
during regular business days, excluding holidays. Orders are shipped
via United States Postal Service (USPS) First-Class Mail. Ncapsul,
Inc saves you money by paying all postage fees when you
CapsulCard™ (and accompanying items-cardholder/magnifying
card-if applicable) is/are shipped to you.
- I made a mistake on the information I submitted for my
CapsulCard™. How do I make a correction and receive a
replacement?
Information printed on the card is exactly the same as the
information you submit on the website or approve for submission to
the customer service agent. If you make a mistake on the information
you submit, we would be happy to assist you in the ordering process
of a replacement card. This can be done through our web-site or
through one of our customer service agents. You would be responsible
for the price of the card (unless you have an Unlimited Subscription
Plan).
In the rare circumstance, that the information printed on your card
is incorrect due to an error made by Ncapsul, Inc or its
representatives (i.e. different from the information you entered into
the web-site or communicated to our customer service representative),
we will exchange the card at no cost to you.
- How do I replace my lost CapsulCard™?
We would be happy to assist you in the ordering process of a
replacement card. You would be responsible for the price of the card
(unless you have an Unlimited Subscription Plan). You can order your
replacement on our website or by calling our toll-free phone number:
1-877-707-2336 (1-877-70-SAFEMED).
- What is your Money-back guarantee?
If your are unhappy with your CapsulCard, return the card and we will
issue you a full refund.
"Clinical Pharmacists Answer Your Medicine Questions"
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